Senior Experience Designer

Job Description

• The Experience Designer is responsible for designing solutions to meet the needs of customers and end users.

Responsibilities

• Translate user insights and customer needs into design concepts journeys wireframes mockups and prototypes using industry standard tools
• Lead large design projects through complete product lifecycles from early research conception and requirements gathering through development release and refinement
• Collaborate with multi-disciplinary teams including product managers product owners development engineers and senior management to drive product vision and strategy
• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team
• Collaborate with user researchers to plan develop and execute research to define optimize and evolve our products; proactively identify research opportunities to address knowledge gaps at the product level
• Contribute patterns guidelines and components to the design system
• Use storytelling methods to communicate complex concepts and design work to varied audiences clearly articulating reasoning principles and user insights which drive design decisions
• Provide annotated design specifications and documentation that detail interaction behaviors and acceptance criteria for developers

Minimum Qualifications

• Bachelor's degree or equivalent experience
• Professional portfolio that demonstrates both pragmatic and creative thinking including the ability to work within constraints shifting schedules and priorities
• Proficiency with industry-standard design and prototyping tools
• Proven experience creating high-quality and effective design artifacts including concepts journeys storyboards user flows wireframes and prototypes
• Experience with responsive mobile and product design
• Experience integrating user research into product designs and design practices
• Demonstrated success collaborating with developers and product owners in defining and designing digital products and experiences
• Experience working across teams to integrate feedback and input from diverse stakeholders (product managers engineers customers and other stakeholders)
• Experience leading one or more designers in projects that span the complete product design and development lifecycle
• Experience leading design activities within an Agile product delivery methodology
• Design strategy and thought leadership experience
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong organizational multi-tasking and time management skills
• Strong communication and collaboration skills applied successfully within team as well as with all levels of employees in other areas and with customers
• Strong critical thinking and problem solving skills
• Strong leadership sound judgement and business acumen skills
• Ability to work in a multi-disciplinary collaborative team environment
• Ability to work efficiently and independently on one or more projects often with ambiguity constraints of time and scope and technical complexity
• Ability to support work verbally and visually with design rationale data and/or user research
• Ability to introduce new design approaches and methods that drive positive outcomes (efficiency speed to market innovation etc.)
• Ability to provide guidance and support to developing team members
• Up to 20% travel time required

• Direct and guide design projects with multiple contributors through complete product lifecycles from early research, conception, and requirements gathering through development, release, and refinement
• Provide leadership, mentorship, coaching and guidance to designers; provide feedback to leadership on technical abilities of team
• Collaborate with product managers to understand value proposition, product-market fit and feature definitions, and translate those into product design artifacts
• Collaborate with senior leadership and executives across the organization to influence product vision and strategy
• Collaborate with user researchers to plan and execute research to define, optimize and evolve our products; proactively identify research opportunities to address gaps in product strategy and understanding of user/customer needs
• Translate user insights and customer needs into design concepts, journeys, wireframes, mockups and interactive prototypes
• Provide annotated design specifications and documentation that detail interaction behaviors and acceptance criteria for development teams
• Use storytelling methods to communicate complex concepts and design work to varied audiences across the organization which influence strategy and grow our culture of design
• Contribute directly to the growth and development of the Hyland design system; collaborate with leadership in establishing core design principles and patterns
• Contribute to the overall growth and quality of the department through knowledge sharing and coaching on innovative design practices and market trends
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

• Professional portfolio or work samples which demonstrate both pragmatic and creative thinking including the ability to work within constraints, shifting schedules and priorities
• Experience leading a team of designers in projects that span the complete product design and development lifecycle
• Experience creating high-quality design artifacts including concepts, journeys, storyboards, user flows, wireframes, mockups and prototypes
• Experience with responsive, mobile and product design
• Experience integrating user research insights into product designs and design practices
• Proficiency with industry-standard design and prototyping tools
• Demonstrated success collaborating with developers, product managers, and executive leadership in defining and designing product vision and strategy
• Experience working across teams to integrate feedback from diverse stakeholders (product managers, engineers, customers, and other stakeholders)
• Excellent communication and collaboration skills, applied successfully within a team as well as with all levels of employees in other areas, including customers and executives
• Ability to support work verbally and visually with design rationale, data and/or user research
• Ability to work efficiently and independently on multiple complex projects, often with ambiguity, constraints of time and scope, and technical complexity
• Ability to introduce new industry-leading design approaches and methods that drive positive outcomes (efficiency, speed to market, innovation, etc.)
• Experience shaping a design practice in an organization, including establishment of processes, influencing organizational structure, and defining the strategic role design plays in achieving business goals

What you can expect next:

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Do you have any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Employee Perks and Programs

Flexible Schedule. Paid Time Off. Volunteer Time Off. Wellbeing Initiatives. Career Development and Training. Sabbatical Program. Reach out to your Hyland Recruiter for more information.

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of over 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.