Associate Cloud Specialist

Location: Hyderabad, India Work Model: Hybrid – 3 Days per Week in Office

About the Role

The Associate Cloud Specialist is responsible for supporting cloud-hosted solutions by responding to customer inquiries, resolving basic cloud issues, and maintaining high availability of customer environments. Working closely with team members and under direct oversight, this role provides an excellent foundation for building cloud infrastructure and support expertise while delivering a high standard of customer service.

This is a great opportunity for a detail-oriented, collaborative professional eager to grow their technical skills in a dynamic cloud environment.

Your Role Responsibilities? Here's What You'll Do.

• Respond to basic inbound phone calls, tickets, and emails from internal and external resources requesting assistance with cloud-hosted solutions, with direct oversight from team members.
• Interact with customers, partners, and internal resources to understand needs as they relate to ticket requests, providing timely and professional communication throughout.
• Respond to alerts from internal monitoring tools and take corrective action to resolve issues in a timely manner, following best practices with direct oversight.
• Assist in supporting cloud infrastructure, networking, and hosting tools to ensure high availability of customer solutions.
• Troubleshoot and resolve basic cloud issues utilizing the company's systems, utilities, and support processes; learn and apply best practices for problem resolution.
• Contribute to internal documentation that fully reflects all activity related to the resolution of issues and maintenance of hosted systems, with oversight and guidance from team members.

Technology Tools

Role Essentials

• Bachelor's degree
• Candidates between 6 months to 1 year of relevant experience in a similar role.
• Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
• Critical thinking, analytical, and problem-solving skills with strong attention to detail and the ability to summarize large quantities of information into actionable insights.
• Collaboration and interpersonal skills applied successfully within a team; able to maintain solid rapport with team members and professionalism with those outside the department.
• Knowledge of systems administration principles, Microsoft Windows, networking, and virtualization technologies, including Microsoft Server environments, Active Directory, storage, and virtualization.

What We'd Like to See

• Organizational, multi-tasking, and time management skills with the ability to manage competing priorities effectively.
• Self-motivated with the ability to complete projects in a timely manner and work effectively both independently and as part of a team.
• Ability to establish rapport and gain the trust of others; effective at gaining consensus and influencing team members and business partners.
• Experience assisting with testing processes related to cloud business continuity and disaster recovery plans.
• Ability to handle sensitive information with discretion and tact; comfortable performing scheduled environment refresh requests while learning best practices of the process.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

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