Business Analyst

Work Model: Remote

About the Role

The Digital Workplace Business Analyst partners with internal stakeholders across Hyland to understand employee needs, define requirements, and drive the adoption of digital workplace solutions. This role is focused on enabling Hyland's employees to get maximum value from the collaboration, productivity, and workflow tools available to them — it is not a Business Intelligence or data analytics role and does not involve the development of dashboards or reporting solutions. The position spans the full lifecycle of workplace technology enablement: from requirements gathering and discovery, to supporting solution implementations, to acting as a product advocate for internal platforms.

Your Role Responsibilities? Here's What You'll Do.

• Partner with internal stakeholders to elicit, analyze, validate, and document requirements for digital workplace solutions, process improvements, and tool rollouts
• Support solution implementations for workplace technology initiatives, including requirements definition, user acceptance testing coordination, and go-live readiness
• Drive user adoption and enablement through training sessions, self-service resources, and ongoing support for internal platforms and tools
• Serve as the bridge between Hyland's Digital Workplace Enablement team and internal end users, ensuring solutions address real employee needs
• Perform business analysis and guide stakeholders through the design of process improvement initiatives
• Conduct discovery meetings with key business stakeholders; gather, analyze, and validate information about business processes and pain points
• Capture, document, and measure the effectiveness of business processes; identify gaps and propose practical improvements
• Contribute to product ownership activities including maintaining solution backlogs, writing user stories, supporting prioritization, and representing end-user needs in planning sessions
• Review requirements documentation, resolve open questions, and present final requirements to key stakeholders with oversight from other team members
• Provide support to projects at all stages with the objective of maintaining continuity of information and quality of the final solution
• Provide applicable enablement and training to end users, as required

Role Essentials

• Bachelor's degree or equivalent experience
• Experience in IT business analysis, management consulting, technology adoption and enablement, or project management; experience supporting digital workplace or digital transformation initiatives is a strong asset
• Technical proficiency with enterprise digital workplace tools (e.g., Microsoft 365, SharePoint, Teams, or similar); technical aptitude and curiosity to learn and support new platforms — note: this is not an administration or configuration role, but comfort working with and reasoning about technical systems is essential
• Experience developing, documenting, and maintaining operational policies and procedures
• Strong oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong customer service orientation and commitment to improving the employee experience
• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside the department
• Strong facilitation skills; comfortable leading discovery workshops, enablement sessions, and stakeholder reviews
• Good organizational, multi-tasking, and time-management skills
• Good critical thinking and problem-solving skills; able to translate complex business needs into clear, actionable requirements
• Self-motivated with the ability to complete projects in a timely manner
• Able to thrive in a fast-paced, deadline-driven environment
• Good attention to detail
• Demonstrated ability to influence, motivate, and mobilize team members and business partners
• Ability to develop and deliver engaging, informative, and compelling presentations and training materials
• Ability to establish rapport and gain the trust of others; effective at gaining consensus
• Proficient with Microsoft 365 applications; experience with collaboration and productivity tools across the enterprise
• Up to 5% travel time required

What We'd Like to See

• Experience developing, documenting, and maintaining operational policies and procedures.
• Good critical thinking and problem-solving skills; able to translate complex business needs into clear, actionable requirements.
• Demonstrated ability to influence, motivate, and mobilize team members and business partners toward shared outcomes.
• Ability to develop and deliver engaging, informative, and compelling presentations and training materials.
• Self-motivated and able to thrive in a fast-paced, deadline-driven environment with strong attention to detail and excellent organizational skills.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.