IS Support Specialist
Location: Hyderabad Work Arrangement: Hybrid – 3 Days in the Office
About the Role
As an IS Support Specialist, you will provide technical support and operational assistance to employees across the organization. You will be responsible for resolving technical issues, managing IT assets, supporting infrastructure initiatives, and ensuring a high-quality end-user experience. This role is ideal for a customer-focused professional with strong troubleshooting skills, excellent communication abilities, and experience supporting enterprise technologies in a fast-paced environment.
Your Role Responsibilities – Here's What You'll Do
- Coordinate and respond to technical support requests involving Windows and macOS computers, mobile devices, printers, scanners, desk phones, and audio/video equipment; troubleshoot, resolve, or escalate hardware and software issues through phone, email, chat, remote support, and in-person interactions
- Document support incidents, service requests, troubleshooting activities, and resolutions within the IT service management platform; deliver exceptional customer service while maintaining agreed service levels
- Maintain inventory records for hardware, software, and software licenses; coordinate warranty registrations, repairs, returns, and replacements with external vendors; assist with equipment procurement, deployment, recovery, and lifecycle management
- Support onboarding and offboarding activities for employees and contractors; assist with implementation, configuration, monitoring, troubleshooting, and maintenance of corporate infrastructure and business applications
- Participate in office moves, workstation deployments, refresh programs, and technology upgrade initiatives; support local office technology operations and remote employees across the region
- Mentor and assist junior team members; share technical knowledge, best practices, and operational improvements; collaborate with global IS teams to achieve operational objectives and drive continuous service improvements
Role Essentials – What You'll Need
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience; 3–5 years of experience in IT Service Desk, Desktop Support, or End User Computing support
- Experience supporting Microsoft Windows 10/11, Microsoft 365/Office 365, Azure Active Directory/Entra ID, Mobile Device Management platforms, and enterprise collaboration tools such as Microsoft Teams
- Experience with ITSM tools such as ServiceNow, Jira, Ivanti, or similar platforms; strong understanding of hardware diagnostics and troubleshooting
- Strong customer service orientation with excellent verbal and written communication skills; ability to prioritize competing requests effectively
- Experience supporting remote users and hybrid work environments; ability to work independently while collaborating with global teams
What We'd Like to See – Preferred Skills
- ITIL V4 or V5 Foundation certification; Microsoft certifications in Modern Desktop, Azure, or Microsoft 365
- Experience supporting macOS and Apple devices; experience with endpoint management solutions such as Intune, SCCM, or Jamf
- Knowledge of networking fundamentals, endpoint security, and enterprise software deployment
- Process improvement mindset with strong attention to detail and documentation practices
- Demonstrated ability to mentor junior team members and share technical knowledge and best practices across global IS teams
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements
