Infrastructure Engineer

Work Model: Remote

About the Role

The Infrastructure Engineer plays a critical role in the design, construction, and implementation of systems and solutions that support Hyland's corporate IT infrastructure. This position serves as an escalation point for addressing requests and resolving issues related to systems and users, while continuously identifying opportunities to enhance existing environments for greater efficiency and security.

As a member of the Client Services Engineering Team, this role focuses on developing solutions that support, maintain, and optimize environments managing imaging, patching, and protection of company-owned resources — all within a hybrid-cloud architecture.

Your Role Responsibilities? Here's What You'll Do.

• Design, manage, and support IT systems within a hybrid-cloud architecture, ensuring the security, integrity, and confidentiality of systems and data.
• Engineer, maintain, and protect Windows and macOS devices; oversee systems that manage imaging, patching, and protection of company-owned resources.
• Plan and execute projects and related requests that support department initiatives, while collaborating on best practices, standards, and processes for system design and administration.
• Troubleshoot and resolve issues; perform problem-solving, root-cause, and postmortem analyses to drive continuous process improvements.
• Document the design, operation, and procedures of implemented solutions and technology platforms; compose internal training materials and conduct training sessions where applicable.
• Assist with compliance initiatives such as gathering evidence for certification audits; comply with all corporate and departmental privacy and data security policies and practices.

Technology Tools

Role Essentials

• More than five years of experience as a Systems Administrator in a Windows environment.
• More than two years of experience with Microsoft Intune, Jamf Pro, or a similar MDM platform.
• Experience with scripting, application deployment packaging, and Microsoft Configuration Manager.
• Strong oral and written communication skills with demonstrated ability to write concise, logical, and grammatically correct documentation.
• Effective analytical and problem-solving abilities with strong attention to detail and proven troubleshooting skills.

What We'd Like to See

• Experience with Microsoft Defender for Endpoint and public cloud solutions.
• Familiarity or experience with macOS and Jamf Pro in an enterprise environment.
• Familiarity or experience with Windows Autopatch (Windows Update for Business).
• Strong customer service orientation with the ability to serve as a reliable escalation point for requests and issue resolution.
• Demonstrated ability to identify areas for improvement and implement enhancements to existing systems and solutions to increase overall efficiency.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.