DevOps Engineer

Kolkata, India | Remote

About the Role

The DevOps Engineer with cloud automation knowledge and experience will be responsible for maintaining Cloud Customer Infrastructure availability and uptime, ensuring customers experience the performance and throughput of the Cloud Service we manage. In this role, you'll be at the heart of cloud operations — responding to incidents, driving proactive improvements, and collaborating with global teams to deliver reliable, high-performing cloud environments.

Your Role Responsibilities? Here's What You'll Do.

• Manage day-to-day operations of Cloud production, pre-production, and other environment infrastructure; ensure systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems reported by customers and monitoring & observability tools
• Participate in on-call rotation including nights and weekends; monitor Slack channels, system-generated alerts, and dashboards and take necessary action to resolve requests within defined SLAs; support off-hour work and accommodate overlapping shifts with other regional teams as needed
• Strictly follow Change Management, security compliance, and Incident Management procedures to adhere to corporate and Cloud Operations processes and regulations; comply with all corporate and departmental privacy and data security policies including Hyland's Information Systems Security Policy
• Analyze observability data and perform proactive actions to improve stability and performance of cloud environments; perform periodic checks and tasks including testing monitors, backups, and business continuity (BR/DR) procedures
• Perform Cloud environment stack creations, upgrades, Cloud deployments, and support tasks; follow existing Cloud Operations procedures including playbooks, runbooks, and guides, and contribute to improving documentation
• Communicate and collaborate with Global Cloud Operations, Product Development, and Engineering teams; effectively perform assigned tasks and projects and participate in internal initiatives to improve Cloud Operations service

Technology Tools

• Amazon Web Services (AWS)
• Terraform, Git, Ansible, Packer & Jenkins
• Kubernetes
• Datadog
• Linux Shell Scripting & Python

Role Essentials

What you'll need to be successful in this role:

• Over 4 years of experience working as a DevOps Engineer with hands-on experience in Public Cloud environments, preferably AWS
• Experience with DevOps and release management tools including Terraform, Git, Ansible, Packer, and Jenkins; proficiency with scripting tools such as Linux Shell Scripting and Python
• Experience building and managing Kubernetes cluster environments, fine-tuning performance, and supporting microservices hosted on Kubernetes clusters
• Experience with monitoring systems (preferably Datadog) and databases at a system administrator level
• Good verbal and written communication skills with the ability to collaborate across cross-functional teams; fast learner, highly organized, and experienced in demonstrating focus to complete the highest priorities

What We'd Like to See

Preferred skills that will help you stand out:

• Knowledge and experience managing Java or similar web application environments
• Adeptness to effectively collaborate with employees, customers, and partners from diverse academic, professional, and cultural backgrounds
• Experience working with key internal stakeholders in a fast-paced, cross-functional, globally distributed environment
• Demonstrated ability to stay current with industry best practices and emerging cloud technologies and tooling
• Strong problem-solving skills with the ability to proactively identify, analyze, and resolve complex cloud infrastructure issues

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

About #HylandLife

#HylandLife Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.