Project Manager – Customer Success Operations

Work Model: Remote

About the Role

The Internal Project Manager – Customer Success Operations plays a key role in planning, coordinating, and delivering projects that drive measurable business value. This position partners closely with stakeholders across the organization to define project scope, manage risk, and ensure successful outcomes — all while championing project management best practices and fostering clear, effective communication at every stage of the project lifecycle.

Your Role Responsibilities? Here's What You'll Do.

• Plan, coordinate, and monitor projects to ensure results have an articulated scope with quantifiable business benefit, while assisting stakeholders in defining success metrics and criteria.
• Apply project management best practices, methodologies, documentation, and tools to coordinate project resources and ensure projects progress on schedule, within budget, and in line with accepted requirements.
• Create and maintain project documentation including project charters and plans that specify goals, execution approach, staffing, and scheduling.
• Facilitate project meetings using engaging, informative, and well-organized presentations; prepare and deliver project status reports and timely updates to all identified audiences.
• Actively work with stakeholders to resolve conflicts, deliver actionable resolutions, and develop effective communication plans.
• Assist with risk management and facilitate change control for projects.

Technology Tools

Role Essentials

• Bachelor's degree or equivalent experience with practical experience as a Project Manager successfully managing projects.
• Practical experience using Project Management tools and methodologies with demonstrated knowledge of project management best practices.
• Good facilitation, organizational, multi-tasking, and time-management skills with the ability to thrive in a fast-paced, deadline-driven environment.
• Good critical thinking, problem-solving, conflict management, interpersonal, and negotiation skills.
• Demonstrated ability to influence, motivate, and mobilize team members and business partners while operating at the highest level of integrity, professionalism, and forthrightness.

What We'd Like to See

• Good experience with Microsoft Operating Systems and products.
• Good collaborative skills applied successfully within a team as well as with other areas across the organization.
• Good business and technology acumen with demonstrated success in managing technology projects.
• Sharp, fast learner with technology curiosity and aptitude.
• Good ability to develop and use engaging, informative, and compelling presentation methodologies.

Nice to Have

• Experience with Agile Scrum management practices, including hands-on use of Jira for tracking and prioritizing work.
• Ability to create user-facing enablement content that supports adoption and self-service across Customer Success initiatives.
• Experience supporting the tracking and reporting of progress against Customer Success VSEMs (Validated Success and Engagement Metrics).

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.