Senior Product UX Designer (Automation and AI)

Location: India (Hyderabad or Kolkata preferred)Work Arrangement: Remote

About the Role

Hyland is building the future of intelligent enterprise software, turning unstructured data into valuable insights using AI. As a Senior Product UX Designer specializing in Automation and AI, you'll sit at the heart of Hyland's AI-powered automation suite — shaping how customers harness intelligent agents, AI-driven document processing, and automated workflows across the Content Innovation Cloud (CIC).

You'll design the experiences that turn cutting-edge AI capabilities into approachable, powerful tools, helping customers go from ideas to working solutions with minimal effort. We're looking for a designer who thrives in complex environments, proactively identifies opportunities for greater cohesion, and takes initiative. You'll have a strong voice in the work and partner with designers, product managers, and engineers who are deeply knowledgeable in their craft.

We're a diverse, global team that values constructive debate, kindness, and inclusive collaboration. We do our best work when people bring curiosity, humility, and genuine care for one another. This role supports collaboration with European and Indian colleagues, with some travel to Europe that may be required.

Your Role Responsibilities? Here's What You'll Do.

• Work closely with product and engineering teams to build alignment, translate ambiguity into clear direction, and make smart tradeoffs that address user needs and operational efficiency.
• Design scalable systems — including patterns, workflows, and interaction models — that hold up across teams, products, roles, and edge cases; apply and contribute to the design system by evolving the component library, patterns, and usage rules.
• Test and iterate by pairing with researchers to translate user insights and customer needs into journey maps, stories, flows, concepts, and interactive prototypes.
• Drive accessibility as a first-class requirement by ensuring experiences meet WCAG 2.2 AA standards; build responsive, accessible layouts for complex tasks and dense data including tables, forms, dashboards, search, and settings.
• Enable delivery with strong specs by providing annotated design specifications and documentation detailing interaction behaviors and acceptance criteria for developers.
• Model inclusive, constructive collaboration to help teams deliver high-quality, consistent, easy-to-use experiences through shared best practices; operate responsibly following Hyland's privacy, information security, and AI guidelines.

Role Essentials

• 8+ years of proven product design experience delivering complex enterprise software with consumer-grade usability and polish, backed by strong examples of shipped work and measurable impact.
• Proven delivery of products meeting WCAG 2.2 AA success criteria, including responsive reflow considerations and hands-on collaboration with accessibility specialists.
• Design system fluency with experience applying and extending a component system, ideally with Material Design 3 and/or Angular Material, with strong judgment around component use, consistency, and scalability.
• Strong product judgment with a proven ability to navigate tradeoffs and deliver scalable, supportable, and efficient experiences; proficiency with Figma and a track record of producing interactive prototypes and clear specs within Agile product delivery teams.
• Research-informed practice with the ability to translate qualitative and quantitative insights into flows, prototypes, and iterative improvements; strong visual design, interaction design, and microcopy writing skills.

What We'd Like to See

• Experience in the AI products space, designing for AI-enabled, model-driven experiences with an understanding of key considerations like transparency, control, safety, bias, and quality.
• Strong ability to break down complex user goals into clear agent workflows, task steps, decision points, permissions, fallback paths, and human-in-the-loop moments — ensuring users remain informed, in control, and confident.
• Domain-specific experience designing around BPMN or agent building and lifecycle management.
• Proven experience designing for complex workflow and automation platforms where users wire together triggers, actions, and integrations across multiple systems.
• Strong ability to shape how users instruct, interact with, and understand AI systems — combining prompt and instruction design, conversational flow, and transparent explanations to keep users informed and in control.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

© Hyland. All rights reserved.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

• Bachelor's degree or equivalent experience
• Professional portfolio that demonstrates both pragmatic and creative thinking including the ability to work within constraints, shifting schedules and priorities
• Proficiency with industry-standard design and prototyping tools
• Proven experience creating high-quality and effective design artifacts including concepts, journeys, storyboards, user flows, wireframes and prototypes
• Experience with responsive, mobile and product design
• Experience integrating user research into product designs and design practices
• Demonstrated success collaborating with developers and product owners in defining and designing digital products and experiences
• Experience working across teams to integrate feedback and input from diverse stakeholders (product managers, engineers, customers, and other stakeholders)
• Experience leading one or more designers in projects that span the complete product design and development lifecycle
• Experience leading design activities within an Agile product delivery methodology
• Design strategy and thought leadership experience
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong organizational, multi-tasking, and time management skills
• Strong communication and collaboration skills, applied successfully within team as well as with all levels of employees in other areas and with customers
• Strong critical thinking and problem solving skills
• Strong leadership, sound judgement, and business acumen skills
• Ability to work in a multi-disciplinary, collaborative team environment
• Ability to work efficiently and independently on one or more projects, often with ambiguity, constraints of time and scope, and technical complexity
• Ability to support work verbally and visually with design rationale, data and/or user research
• Ability to introduce new design approaches and methods that drive positive outcomes (efficiency, speed to market, innovation, etc.)
• Ability to provide guidance and support to developing team members
• Up to 20% travel time required