Lead Healthcare Experience Designer

Location: Remote - US Work Model: Remote

About the Role

Hyland is building the future of intelligent enterprise software, turning unstructured data into valuable insights using AI. As a Lead Healthcare Experience Designer, you'll dramatically influence our healthcare portfolio across back office, payer, clinical, and enterprise imaging and radiology. We're looking for a designer who thrives in complex environments, proactively identifies opportunities for greater cohesion, and takes initiative. You'll have a strong voice in the work and the chance to create patterns and systems that scale across teams and products — partnering with a sharp, creative group of designers, product managers, and engineers who are thoughtful and deeply knowledgeable in their craft.

We're a diverse, global team that values constructive debate, kindness, and inclusive collaboration. We do our best work when people bring curiosity, humility, and genuine care for one another. This role is remote-first with morning availability starting at 8 AM Eastern for collaboration with European and Indian colleagues, and requires occasional travel to Cleveland or Europe.

Here's What You'll Do

• Partner with senior leaders to shape platform direction, prioritize work, and align design decisions around short and long-term outcomes; collaborate to lead product discovery alongside cross-functional stakeholders, identifying gaps in understanding, strategizing activities to gain clarity, and building consensus
• Work closely with product and engineering to build alignment, translate ambiguity into clear direction, and make smart tradeoffs that address user needs and total cost of ownership; pair with researchers to translate user insights into journey maps, stories, flows, concepts, and interactive prototypes
• Design scalable systems by creating patterns, workflows, and interaction models that hold up across teams, products, roles, and edge cases; apply and contribute to the design system by evolving the component library, patterns, and usage rules with design system partners and leadership
• Drive accessibility as a first-class requirement by ensuring experiences meet WCAG 2.2 AA; build responsive, accessible layouts for complex tasks and dense data including tables, forms, dashboards, search, and settings
• Enable delivery with strong specs by providing annotated design specifications and documentation that detail interaction behaviors and acceptance criteria for developers; follow Hyland privacy, information security, and AI guidelines in all design work
• Lead critiques, mentor and coach others, and model inclusive, constructive collaboration; help teams deliver high-quality, consistent, easy-to-use experiences through shared best practices

Technology Tools

• Figma
• Material Design 3
• Angular Material

Role Essentials

• 5+ years of proven product design experience delivering complex enterprise software with consumer-grade usability and polish, backed by strong examples of shipped work and evidence of impact
• Accessibility expertise with proven delivery of products meeting WCAG 2.1 or 2.2 AA success criteria, including responsive reflow considerations and collaboration with accessibility specialists
• Design system fluency with experience applying and extending a component system, ideally with Material Design 3 and/or Angular Material, with strong judgment around component use, consistency, and scalability
• Strong product judgment with a proven ability to navigate tradeoffs and avoid over-designed solutions, delivering experiences that are scalable, supportable, and efficient to build
• Execution excellence with proficiency in Figma and a track record of producing interactive prototypes and clear specs that enable testing, buy-in, and ease of implementation within Agile product delivery teams

What We'd Like to See

• Experience designing AI-enabled products or model-driven experiences, with an understanding of key considerations like transparency, control, safety, bias, and quality
• Platform and systems design experience with shared capabilities or design patterns used across multiple products, teams, or portals
• Experience leveraging AI in the design process to amplify effort and accelerate delivery
• Research-informed practice with skills in translating qualitative and quantitative insights into flows, prototypes, and iterative improvements
• Proven ability to facilitate workshops and present design direction to audiences spanning product, engineering, and senior leadership, aligning challenges, tradeoffs, and a path to delivery

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.

• Bachelor's degree or equivalent experience
• Professional portfolio that demonstrates both pragmatic and creative thinking including the ability to work within constraints, shifting schedules and priorities
• Proficiency with industry-standard design and prototyping tools
• Proven experience creating high-quality and effective design artifacts including concepts, journeys, storyboards, user flows, wireframes and prototypes
• Experience with responsive, mobile and product design
• Experience integrating user research into product designs and design practices
• Demonstrated success collaborating with developers, product owners, and executive leadership in defining and designing portfolio vision and strategy
• Experience working across teams to integrate feedback and input from diverse stakeholders (product managers, engineers, customers, and other stakeholders)
• Experience leading a team of designers in projects that span the complete product design and development lifecycle
• Experience leading design activities within an Agile product delivery methodology
• Extensive design strategy and thought leadership experience
• Experience shaping a design practice in an organization, including establishment of processes, influencing organizational structure, and defining the strategic role design plays in achieving business goals
• Excellent oral and written communications skills that demonstrate a professional demeanor and the ability to interact with executive presence
• Excellent organizational, multi-tasking, and time management skills
• Excellent communication and collaboration skills, applied successfully within team as well as with all levels of employees in other areas, customers, and executives
• Excellent critical thinking and problem solving skills
• Excellent leadership, sound judgement, and business acumen skills
• Ability to work in a multi-disciplinary, collaborative team environment
• Ability to work efficiently and independently on one or more projects, often with ambiguity, constraints of time and scope, and technical complexity
• Ability to support work verbally and visually with design rationale, data and/or user research
• Ability to introduce new industry-leading design approaches and methods that drive positive outcomes (efficiency, speed to market, innovation, etc.)
• Ability to provide guidance and support to developing team members
• Ability to effectively collaborate with senior leadership across the organization to understand and influence product vision and strategy
• Up to 20% travel time required