Collection Specialist 3

Job Description

• The Collection Specialist 3 is responsible for assisting with the timely collection of open accounts receivable. The position resolves customer issues by communicating with assigned customers.  The Collection Specialist 3 works directly with sales customer success and billing to resolve collection issues in a timely manner.

Responsibilities

• Manage collection of all past due balances on assigned portfolio of accounts by initiating appropriate contact via phone e-mail or vendor portals.
• Follow-up with internal and external stakeholders including but not limited to assisting on escalated accounts with disputed balances 
• Identify and research disputed items preventing or delaying payment working with internal stakeholders as needed to reconcile accounts 
• Lead customer meetings and collaborate with business partners to address moderate to complex customer issues
• Ensure data integrity is maintained in all systems including but not limited to billing contacts and customer collection notes
• Create maintain and update team process documentation
• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on collections abilities of team

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Minimum Qualifications

• Associate's degree or equivalent experience
• Significant experience in Business to Business Collections 
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong organizational multi-tasking and time management skills
• Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas
• Strong Microsoft Excel skills
• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Strong critical thinking and problem solving skills
• Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude.
• Strong ability to present updates to internal and external stakeholders as needed
• Able to thrive in a fast paced deadline driven environment
• Strong attention to detail
• Demonstrated ability to influence motivate and mobilize team members and business partners
• Ability to work independently and in a team environment
• Strong knowledge of Microsoft Operating systems and products
• Up to 5% travel time required

• Manage collection of all past due balances on assigned portfolio of accounts by initiating appropriate contact via phone, e-mail, or vendor portals.
• Follow-up with internal and external stakeholders including, but not limited to, assisting on escalated accounts with disputed balances
• Identify and research disputed items preventing or delaying payment, working with internal stakeholders as needed to reconcile accounts
• Lead customer meetings and collaborate with business partners to address moderate to complex customer issues
• Ensure data integrity is maintained in all systems, including but not limited to, billing contacts and customer collection notes
• Create, maintain, and update team process documentation
• Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on collections abilities of team

• Associate's degree or equivalent experience
• Significant experience in Business to Business Collections
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong organizational, multi-tasking, and time management skills
• Strong collaboration skills, applied successfully within team as well as with all levels of employees in other areas
• Strong Microsoft Excel skills
• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Strong critical thinking and problem solving skills
• Ability to work well under pressure with a high degree of energy and a customer service-oriented attitude.
• Strong ability to present updates to internal and external stakeholders as needed
• Able to thrive in a fast paced, deadline driven environment
• Strong attention to detail
• Demonstrated ability to influence, motivate and mobilize team members and business partners
• Ability to work independently and in a team environment
• Strong knowledge of Microsoft Operating systems and products
• Up to 5% travel time required