Associate Customer Success Manager

About the Role

The Associate Customer Success Manager is responsible for driving long-term customer success and the adoption of Hyland's products and services across a defined set of customers and/or partners. This role serves as a primary point of contact, championing the customer relationship and ensuring they consistently realize value from their Hyland investment.

This role is remote in Brazil

Your Role Responsibilities? Here's What You'll Do.

• Drive retention and growth by serving as a trusted point of contact throughout the entire customer lifecycle — from contract signature through renewal and expansion.
• Monitor customer health, proactively identifying and escalating risks to leadership while partnering on timely, effective interventions.
• Champion customers internally by advocating for their product feature priorities and collaborating with the product team to help influence the roadmap.
• Partner with customer care advocates to manage critical escalations, keeping leadership informed as needed.
• Build and sustain strong, trust-based relationships with customers, ensuring they continuously realize measurable value from Hyland's solutions.
• Collaborate with and provide guidance to fellow team members, contributing to a culture of shared accountability and success.

Role Essentials

• Experience in a customer-facing role with a demonstrated ability to build trust and deliver outcomes.
• Strong oral and written communication skills, with a professional and tactful approach to all interactions.
• Proven ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.
• Demonstrated ability to influence, motivate, and mobilize both team members and business partners toward shared goals.
• Solid organizational and time management skills, with a collaborative mindset and the ability to work effectively within a team.

What We'd Like to See

• Bachelor's degree or equivalent professional experience.
• Knowledge of Microsoft Operating Systems, Office suite, and general software technology.
• Ability to synthesize and summarize large volumes of information into clear, actionable insights.
• Experience handling sensitive information with discretion, tact, and sound judgment.
• Business and technology acumen, with flexibility to support up to 25% travel as needed.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

© Hyland. All rights reserved.

About Hyland Life

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.