Associate Solutions Consultant

Location: Kolkata, India Work Arrangement: Hybrid – 3 Days a Week in Office

About This Role

Hyland is looking for a motivated and eager Associate Solutions Consultant to join our consulting team in Kolkata, India. In this role, you will provide consulting and administration services with the overall objective of designing, implementing, and supporting the long-term management of software solutions for our customers. Working closely with senior team members, you will contribute to requirements analysis, solution configuration, testing, training, and migration activities. If you are a collaborative, detail-oriented professional who is passionate about helping customers succeed and eager to grow in a fast-paced environment, we'd love to hear from you.

Your Role Responsibilities? Here's What You'll Do.

• Observe and assist senior team members as they perform requirements analysis, gathering information about business processes and technical requirements from key client stakeholders.
• Build solutions as designed by senior team members, including configuring the company's application development tools with direct oversight; test the configured solution and ensure it is functioning as designed.
• Compose and deliver documentation outlining requirements for configuring and long-term management of the solution with direct oversight from team members.
• Compose training materials and conduct training sessions for customers with direct oversight from team members; participate in solution design with oversight from senior team members.
• Develop migration plans with direct oversight from senior team members; migrate configured solutions into production environments and support customers throughout the migration process.
• Administer existing software and solutions in collaboration with the customer's System Administrator; ensure best practice alignment is followed and assist with upgrade plans and execution of upgrades to newer versions.

Technology Tools

• Scripting Tools
• Application Development Tools
• Relational Databases
• System Architecture Platforms

Role Essentials

• Bachelor's degree or equivalent; knowledge of scripting, system architecture, or relational databases.
• Able to thrive in a fast-paced, deadline-driven environment; self-motivated with the ability to complete projects in a timely manner.
• Strong communication skills – able to speak or write with ease, clarity, and impact using a communication style appropriate to the subject and the audience.
• Solid collaboration skills applied successfully within team as well as with other areas; organized and experienced at successfully multi-tasking.
• Demonstrated ability to use sound judgment and appropriately escalate issues for guidance; able to thoroughly investigate situations or issues to get relevant information. Average travel requirements for this role are 10% annualized.

What We'd Like to See (Preferred Skills)

• Experience with software configuration and application development tools; familiarity with solution design and implementation processes.
• Experience with requirements analysis and gathering technical requirements from client stakeholders; adept at asking probing questions to obtain quality information.
• Ability to compose clear and concise technical documentation and training materials for customer-facing delivery.
• Experience supporting software migrations and upgrades in a customer-facing environment.
• Strong problem-solving and investigative skills; ability to assess and resolve issues with sound judgment and in a collaborative manner.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.