Infrastructure Administrator 3

The Infrastructure Administrator III is accountable for managing, securing, and overseeing the full lifecycle of enterprise infrastructure platforms across both on-premises and cloud environments. This role emphasizes infrastructure operations, platform reliability, modernization initiatives, and security hardening, rather than direct end-user support. Responsibilities span compute, virtualization, network, identity, security, and cloud systems to ensure robust performance, resilience, and compliance within the core IT infrastructure.

LOBA & Infrastructure Systems Administration – Skills Summary

Demonstrates expertise in supporting Line of Business Applications (LOBA) and core infrastructure through user lifecycle management, routine administration, patching and maintenance, as well as incident response across Microsoft 365, identity, endpoint, virtualization, cloud, and networking domains.

Identity & Access (Entra ID / AD)

• Azure platform
• Azure AD role administration
• On-premises and cloud security groups
• Distribution groups
• Group policy management
• Service account administration (on-premises and cloud)
• User management across domains
• Employee separation processes
• Name changes and contractor onboarding
• Troubleshooting new hire scripts
• Domain maintenance, patching, and controller lifecycle management

Messaging & Collaboration (Exchange / Microsoft 365)

• Exchange administration and shared mailboxes
• Proofpoint integration
• Exchange maintenance, patching, installation, and upgrades
• OneDrive permissions management
• SharePoint site creation and add-ins
• Outage troubleshooting for Exchange, Teams, SharePoint, and Azure

Endpoint Management & Security

• JAMF and JAMF Threat Defense administration
• Microsoft Defender management and issue resolution
• ABM, Intune, SCCM maintenance and patching
• BitLocker deployment
• Laptop imaging, workstation patching, Office 365/third-party application patching

Infrastructure / Virtualization & Cloud

• Server and SQL Server patching
• VMware environments

Monitoring / Tools & Process

• CyberArk, BS, SSC, Zabbix, AppViewX, LogicMonitor
• New hire cancellations and onboarding processes
• Education services systems and image capture

Education Services (ES) Classroom & Lab Operations

• Setup and maintenance for online and onsite classrooms
• Weekly deployments for Education Services team

Virtualization & Cloud Compute

• VRA image capture and administration
• VM deployments (on-premises and Azure), migrations between vSphere environments, upgrades and updates
• VM hard drive expansions and configuration upgrades (cloud/on-prem)
• Linux and Windows machine maintenance
• Azure VM, VRA deployment, CVPN VM, and Sales Demo VM support
• Domain re-joining for VMs and end-to-end deployment troubleshooting
• Manage TFS and GCP VMs as required for lab/classroom environments
• File share setup and user permissions assignment
• Printer and print server management for classroom environments

Network & Connectivity Requests (with Network/Security teams)

• DNS records and firewall policy/rule management (including Azure firewall rules)
• VPN/tunnel requests, site-to-site tunnel configuration
• IP address reservation and subnet addition to Azure
• SSL certificate creation/renewal; endpoint/server certificate support
• Coordination for external accessibility of machines
• Troubleshoot internal/external resource unavailability and outages
• Voice system and Genesys troubleshooting/support
• Server access and migration support
• URL/IP blocking requests (Panorama)
• Domain additions (GlobalSign)

Networking (Core)

• Core networking, DHCP, DNS, firewall, and IPAM
• GlobalProtect VPN and load balancing
• Office networks (LAN/Wi-Fi), print servers, voice systems

Project & Improvement Work

• Participation in infrastructure projects (upgrades, migrations, modernization, security enhancements)
• Documentation management in Confluence and internal knowledge systems
• Technical input for process improvements and architectural decisions

Required Qualifications

• At least 8 years of experience in Infrastructure Administration and Network Administration roles
• Proficiency with Windows Server administration, user lifecycle management, and day-to-day system administration (Entra ID, Microsoft Exchange)
• Active Directory and Group Policy expertise
• Experience with VMware vSphere/vCenter and Microsoft network environments
• Sound understanding of routing, switching, firewalls, and load balancing
• Experience with server hardware (Dell, IBM, Cisco UCS, HP)
• Advanced PowerShell scripting skills
• Familiarity with monitoring, patching, and endpoint management tools
• Strong analytical, troubleshooting, and documentation abilities

Preferred Qualifications

• Microsoft Azure Administrator (AZ-104) certification
• VMware certification (VCP or equivalent)
• Experience with CyberArk (Privileged Access Management)
• Experience with Rapid7 or enterprise vulnerability management platforms
• Exposure to hybrid cloud infrastructure design
• Knowledge of enterprise security frameworks and compliance standards

Academic Qualifications

• Bachelor’s degree in a relevant discipline

Work Environment & Expectations

• Role focuses on core infrastructure operations and does not involve helpdesk or end-user support
• Participation in on-call rotation required
• Capability to work flexible or shift hours for maintenance windows or incident response
• Fast-paced environment necessitates strong prioritization and technical adaptability

Key Competencies

• Commitment to infrastructure reliability and operational excellence
• Security-first approach
• Automation and process optimization
• Meticulous documentation practices
• Collaborative project execution

• 8+ years of experience in Infrastructure Administration and Network Administration roles.
• Strong experience with:
• Windows Server administration
• Active Directory and Group Policy
• VMware vSphere/vCenter
• Microsoft network environments
• Working knowledge of routing, switching, firewalls, and load balancing.
• Experience with server hardware (Dell, IBM, Cisco UCS, HP).
• Proficiency with PowerShell scripting.
• Familiarity with monitoring, patching, and endpoint management tools.
• Strong analytical, troubleshooting, and documentation skills.

• Microsoft Azure Administrator (AZ-104) certification
• VMware certification (VCP or equivalent)
• Experience with CyberArk (Privileged Access Management)
• Experience with Rapid7 or enterprise vulnerability management platforms
• Exposure to hybrid cloud infrastructure design
• Knowledge of enterprise security frameworks and compliance standards

Academic Qualifications

• Graduation in any relevant discipline

Work Environment & Expectations

• Role is part of core infrastructure operations, not a helpdesk or end-user support position, but includes Level 2 escalation support.
• Participation in on-call rotation required.
• Ability to work flexible or shift hours when required for maintenance windows or incident response.
• Fast-paced environment requires strong prioritization and technical adaptability.

Key Competencies

• Infrastructure reliability and operational excellence
• Security-first mindset
• Automation and process optimization
• Strong documentation discipline
• Collaborative project delivery

Shift Timing - 8:30 PM IST to 5:30 AM IST

Hyland’s Offering 
 
We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce. 

• Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees. 

• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow. 

• Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!  

• Well-being- private medical healthcare, life insurance, gym reimbursement.

• Community Engagement– Volunteer time off (12h/year).

• Diversity & Inclusion– employee resource groups, inclusion benefits and policies 

• Niceties & Events– snacks and beverages, employee referral program, birthday, baby gifts.

 If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us! 
 
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.