The Application Support Specialist is responsible for providing technical support to the company's internal business users on issues to line of business systems
Responsibilities
Respond to internal business user requests for assistance pertaining to internal business systems
Advocate for the customer, provide regular and frequent communication to requestors of assigned work to ensure requestor is fully advised as to progress
Troubleshoot and resolve issues utilizing the company's systems, utilities and support processes with assistance from team members
Implement platform configuration changes in line of business systems to fulfill requests
Test all platform configuration changes to ensure that changes meet the business need and perform as expected
Compose internal documentation to reflect all request resolution activity
Safeguard the security, integrity, and confidentiality of the company's internal systems and data by following company security protcols
Identify software irregularities and performance issues; collaborate with team members to ensure proper escalation
Basic Qualifications
Bachelor’s degree or equivalent experience
Experience supporting applications
Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Collaboration skills, applied successfully within team
Critical thinking and problem solving skills
Able to thrive in a fast paced, deadline driven environment
Attention to detail
Ability to handle sensitive information with discretion and tact
Ability to work independently and in a team environment
Knowledge of principles applied in supporting applications
Up to 5% travel time required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
