Learning System Specialist 3

Overview

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for the position of Learning System Specilaist 3

The Learning Systems Specialist 3 is a hands-on individual contributor responsible for the administration optimization and ongoing evolution of the company’s learning management system (LMS) and broader learning ecosystem. This role serves as the primary LMS owner for Learning & Organizational Development enabling scalable data-driven and personalized learning experiences across the organization. The Learning Systems Specialist 3 partners closely with L&D Program Managers compliance and HR stakeholders and regional teams to support enterprise learning delivery system automation skills-based learning architecture and reporting.

• LMS Governance & Administration: Own end-to-end administration and governance of the LMS ensuring system reliability data integrity secure global access and scalable configuration across the enterprise.
• Training Team Enablement: Serve as the primary LMS partner for enterprise training teams supporting course imports curriculum setup automated enrollments and ongoing system optimization to enable scalable program delivery across the organization.
• Learning Experience Optimization: Continuously optimize the learner experience by leveraging automation AI-enabled LMS features and a skills-aligned learning architecture to support personalized learning journeys.
• Workflow Automation & Integrations: Design and maintain LMS workflows integrations and templates that automate program operations and enable Program Managers to launch and manage initiatives efficiently.
• Program & Project Management: Manage multiple concurrent L&D initiatives including system enhancements global program rollouts and compliance activities ensuring timelines quality and stakeholder expectations are met.
• Data Reporting & Insights: Develop and deliver dashboards and reports that provide actionable insights into learner engagement compliance and program effectiveness.
• Compliance Training Administration: Partner with HR and compliance stakeholders to administer mandatory training programs ensure accurate tracking and audit readiness and support regulatory reporting requirements.
• Skills & Learning Architecture: Partner with Learning and Talent stakeholders to support the development and maintenance of a skills taxonomy aligned to learning objects curriculums and programs—enabling skills-based discovery personalization and reporting.
• Regional Learning Support: Partner with regional stakeholders in India to support the execution of global learning programs while adapting delivery to local needs.
• Facilitation & Program Delivery: Facilitate virtual and in-person learning sessions and support learner engagement across regional and global audiences.
• Operational Agility: Respond quickly to shifting business priorities urgent training needs and system issues while maintaining quality and stakeholder confidence.
• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.

• 5+ years of experience in Learning & Development with 3+ years in LMS administration (e.g. Cornerstone or similar enterprise LMS).
• Strong experience managing multiple concurrent projects in a fast‑paced environment.
• Strong understanding of e‑learning standards and technologies (SCORM xAPI) and ability to troubleshoot technical issues across browsers and regions.
• Experience creating reports and dashboards to track learning activity and effectiveness.
• Strong organizational skills and ability to shift between technical tasks and learner‑facing work.
• Demonstrated facilitation skills and confidence in virtual or in-personal training environments.
• Exposure to AI‑enabled learning tools and LMS features.
• Experience supporting learning programs in a global or regional context.
• Experience with workflow automation tools and system integrations.
• Familiarity with project management tools and structured delivery approaches.
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas
• Strong leadership sound judgement and business acumen skills
• Strong facilitation and project management skill
• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Strong data gathering interviewing and analytical/problem solving skills
• Strong critical thinking and problem solving skills
• Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions
• Self-motivated with the ability to manage projects to completion with minimal oversight
• Able to thrive in a fast paced deadline driven environment
• Strong attention to detail
• Demonstrated ability to influence motivate and mobilize team members and business partners
• Strong ability to develop and use engaging informative and compelling presentation methodologies
• Strong ability to handle sensitive information with discretion and tact
• Strong ability to establish rapport and gain the trust of others; effective at gaining consensus
• Ability to work independently and in a team environment
• Ability to coach mentor and provide feedback to team members in a timely manner

Hyland’s Offering

We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees.
• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow.
• Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! 
• Well-being- private medical healthcare, life insurance, gym reimbursement.
• Community Engagement– Volunteer time off (24h/year).
• Diversity & Inclusion– employee resource groups, inclusion benefits and policies
• Niceties & Events– snacks and beverages, employee referral program,  birthday, baby gifts and employee programs

 If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants