- Bachelor’s degree or an equivalent combination of education and relevant experience sufficient to successfully perform the principal duties of the role
- Demonstrated experience managing knowledge bases or content libraries, including content creation, organization, and maintenance
- Strong facilitation and project management skills, including coordination across teams, consistent follow‑up with internal stakeholders, and direct collaboration with senior leadership
- Proven ability to communicate effectively with all levels of the organization, including executive‑level (C‑suite) stakeholders; demonstrates professionalism, persistence, and executive presence
- Experience working with a knowledge management platform such as Responsive (or similar content management or knowledge base systems)
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Ability to thrive in a flexible, fast‑paced, and evolving environment
- Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and with discretion and tact
- Demonstrated ability to collaborate effectively within a team and across cross‑functional groups
- Strong business and technology acumen, with the ability to understand and translate complex information for diverse audiences
- Proven ability to handle sensitive and confidential information with discretion and sound judgment
- Demonstrated ability to influence, motivate, and mobilize stakeholders and business partners without direct authority
- Strong critical thinking, problem‑solving, and organizational skills
What you can expect next
- Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
- Interview Process:
- Recruiter Screen
- Hiring Manager Interview (1 hour)
- Team Interview (1 hour)
- Offer!
Benefits & Contract Type
Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages!
Hyland Colombia - Indefinite-term contract
Welcome to #HylandLife
Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
