Manager, Cloud Services (Deployment Manager)

Overview

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for the position of Deployment Manager

The Manager Cloud Services is responsible for leading a team that is administers and manages management of customer solutions within the Company's cloud environment. The Manager Cloud Services will lead the direction of the team to expected KPIs to ensure timely engagements to the ticketing process.

Cloud & Technical Skills

• Experience supporting cloud‑based customer solutions
• Broad knowledge of hosted / cloud technologies
• Demonstrates business + technology understanding (not just technical depth)

Leadership & People Management

• Prior experience leading a support or team
• Experience with performance management and accountability
• Comfortable acting as an escalation point for issues

Service Management & KPIs

• Experience managing teams against KPIs or service metrics
• Experience managing work across scope, time, cost, and quality

Process, Compliance & Governance

• Experience defining or improving processes and procedures
• Exposure to compliance standards and operating guidelines
• Shows a mindset of continuous improvement and change advocacy

Customer & Stakeholder Management

• Strong customer service orientation
• Experience working with cross‑functional stakeholders
• Builds trust and maintains professionalism under pressure

Execution, Problem‑Solving & Work Style

• Strong problem‑solving and analytical skills
• Demonstrates good time management and multitasking
• Can operate effectively in a fast‑paced, deadline‑driven environment
• Shows curiosity and ability to learn new technologies quickly

• Bachelor's degree or equivalent experience
• Broad knowledge of Company hosted technologies
• 2 years customer, and end user support experience
• 4 year degree in an IT related field, or 6-8 years experience in an IT related position
• Superior Problem solving, critical thinking, and analytical skills
• Superior collaboration skills, applied successfully within a team as well as other areas
• Superior attention to detail
• Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Superior Leadership, sound judgement, and business acumen skills
• Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Superior organizational, multi-tasking, and time management skills
• Superior facilitation and project management skills
• Superior customer service orientation
• Self-motivated with follow through and attention to detail
• Superior ability to handle sensitive information with discretion and tact
• Superior ability to establish rapport and gain the trust of others; effective at gaining consensus
• Able to thrive in a fast paced, deadline driven environment
• Ability to coach, mentor and provide feedback to team members in a timely manner
• Superior ability to develop, use, and deliver engaging, informative, and compelling presentation methodologies
• Sharp, fast learner with technology curiosity and aptitude
• Superior experience with Microsoft Operating systems and products
• Proficiency with Microsoft Outlook or equivalent email and calendar software
• Superior business and technology acumen
• Up to 10% travel time required

Hyland’s Offering

We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

• Learning & Development- development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees.
• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow.
• Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! 
• Well-being- private medical healthcare, life insurance, gym reimbursement.
• Community Engagement– Volunteer time off (24h/year).
• Diversity & Inclusion– employee resource groups, inclusion benefits and policies
• Niceties & Events– snacks and beverages, employee referral program,  birthday, baby gifts and employee programs

 If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants