Cloud Support Analyst 2

The Cloud Support Analyst is responsible for responding to, and resolving customer requests for assistance with technical issues related to their solution.

• Strong desire to learn and dig into technical problems
• Clear written and verbal communication skills in English
• Ability to follow instructions, read logs, and explain what you observe
• Basic understanding of how software or systems work (academic, self-taught, or practical experience is fine)
• Comfortable working in a collaborative, fast-paced environment
• Tenacity and curiosity - troubleshooting often requires persistence
• Basic knowledge of JavaScript and/or TypeScript
• Exposure to databases (e.g., understanding what a query looks like, reading simple queries)
• Introductory development or scripting experience
• Familiarity with open-source software or open standards
• Experience from coursework, bootcamps, labs, hackathons, or personal projects
• We welcome applicants from non-traditional backgrounds who are motivated to learn.

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Interview Process: 
  • Recruiter Screen (30 minutes)
  • Team/Technical Interview (60 minutes)
  • Offer!

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages!

Hyland Brasil - CLT - Indefinite-term contract

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.