Associate Account Manager - Existing Accounts

Location: Remote - Mexico Work Arrangement: Remote

About This Role

Hyland is looking for a driven and detail-oriented Associate Account Manager to support existing customer accounts with a strong focus on sales operations and day-to-day commercial support. This is a non-quota carrying role, ideal for someone earlier in their career who is operationally strong and eager to grow within Sales or Sales Operations. If you're organized, collaborative, and passionate about delivering an exceptional customer experience, we'd love to hear from you.

Your Role Responsibilities? Here's What You'll Do.

• Support existing customer accounts throughout the sales process, partnering closely with Sales and Sales Operations to ensure seamless execution.
• Assist with deal execution, including pricing, quoting, approvals, and coordination with Deal Desk and Legal.
• Respond to non-technical customer inquiries related to pricing, contracts, renewals, and billing; participate in client follow-up calls and occasional customer-facing projects (approximately 30% client interaction).
• Maintain accurate account and opportunity information in the CRM; develop and communicate accurate sales forecasting on a real-time basis.
• Collaborate cross-functionally to ensure smooth sales processes and a strong customer experience; support team members on accounts designated as strategic by Sales Management.
• Grow knowledge of the company's software solutions and best practice sales and account management methodologies; regularly contribute ideas to improve account management processes.

Role Essentials

• 2–3 years of experience in sales, sales support, sales operations, account coordination, or a related commercial role.
• Very strong English communication skills, with a clear, confident, and professional style; able to communicate assertively when needed; demonstrated ability to build rapport and collaborate effectively across teams.
• Strong analytical and numerical skills; Excel experience is key to success in this role.
• Highly organized, detail-oriented, and able to manage multiple priorities with minimal oversight; self-motivated and comfortable working in a fast-paced, operational environment.
• Growth mindset and interest in developing within a commercial or sales operations career path; travel up to 5–10% as needed.

What We'd Like to See (Preferred Skills)

• Experience with quoting or pricing tools; familiarity with CRM platforms for managing account and opportunity data accurately and efficiently.
• Experience supporting strategic accounts in a commercial or sales operations environment, with a customer-first approach.
• Ability to develop and communicate accurate sales forecasts in a real-time, dynamic environment with multiple stakeholders.
• Familiarity with deal desk processes, contract management, and cross-functional collaboration with Legal and Finance teams.
• Demonstrated interest in market trends and best practices within sales, account management, and commercial operations.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.