Senior Infrastructure Engineer
📍 Kolkata, India | 🏢 Hybrid – 3 Days/Week in Office
About the Role
The Senior Infrastructure Engineer oversees the design, engineering, implementation, deployment, documentation, testing, and continuous capacity planning of infrastructure solutions to support our global workforce. This role focuses on automation-first approaches, AI-driven operations, disaster recovery readiness, and reducing technical debt to provide scalable, resilient, and secure compute services that support enterprise strategy. In this role, you will also act as a mentor, offering direct training and technical guidance to junior engineers. If you're a hands-on infrastructure engineer who thrives in collaborative environments and enjoys elevating team capability through guidance and innovation, this role is for you.
- Hypervisor & Virtualization Platforms (e.g., VMware vSphere, Hyper-V or Equivalent)
- Windows & Linux Server Operating Systems
- PowerShell & Ansible (Automation & Scripting)
- Microsoft Azure & AWS (Cloud Platforms)
- Infrastructure Monitoring & AI-Driven Operations Tools
Your Role Responsibilities — Here's What You'll Do
- Design, build, and implement robust infrastructure solutions in alignment with business needs, security best practices, and organizational standards; ensure the security, integrity, and confidentiality of the company's supported systems and data.
- Identify, prioritize, and implement automation for resource deployment, compute and storage allocation, and optimize the delivery of key infrastructure services with an automation-first mindset.
- Design and implement solutions for backup and disaster recovery; participate in the testing and execution of disaster recovery plans and procedures to ensure business continuity.
- Troubleshoot and resolve escalated issues and outages; perform problem-solving, root-cause, and post-mortem analyses, using AI and automation to drive process improvements and efficiency.
- Document the design, operation, procedures, and troubleshooting of implemented solutions and technology platforms; compose training materials and conduct training sessions with stakeholders.
- Perform regular reviews of processes, provide guidance and oversight for audits of server infrastructure and operating environments, and provide mentorship and support to junior team members; advocate for the implementation of I&O best practices throughout the organization.
Role Essentials — What You Bring
- Bachelor's degree or 10+ years of relevant experience in information technology, with experience as a Systems Engineer/Architect and a fundamental understanding of networking principles.
- Experience working with Hypervisor and Virtualization Platforms, with experience working with Windows and Linux server operating systems.
- Task automation and high-level scripting experience with PowerShell and/or Ansible, with a strong automation-first mindset and experience using AI-driven approaches to reduce toil and technical debt.
- Proven experience (5+ years) designing, implementing, and securing enterprise-level cloud environments in Azure and AWS, with experience in backup and disaster recovery strategy and planning.
- Strong problem-solving, analytical, and documentation skills, with the ability to perform root-cause and post-mortem analyses and thrive in collaborative, hybrid environments.
What We'd Like to See — Preferred Skills
- Demonstrated experience designing, building, and implementing robust infrastructure solutions at enterprise scale, with a track record of strengthening security posture through high-impact enhancements.
- Proven experience identifying and implementing automation for resource deployment, compute and storage allocation, and service delivery optimization, with a demonstrated automation-first approach.
- Experience designing and implementing backup and disaster recovery solutions, with participation in disaster recovery plan testing and execution to ensure business continuity.
- Experience troubleshooting and resolving complex escalated infrastructure issues and outages, with the ability to perform root-cause and post-mortem analyses and drive process improvements using AI and automation.
- Demonstrated ability to mentor junior engineers and conduct training sessions, with experience composing technical documentation, training materials, and conducting comprehensive system reviews.
About Hyland
Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.
Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit .
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About Hyland Life
Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading . Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.
The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.
As we've grown to a company of nearly 4,000 strong, we have the opportunity to . We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
Equal Opportunity Statement
Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.
