Cloud Systems Specialist 2

Job Description

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for the position of Cloud Specialist 2 ( Hyderabad Location ) . We are accepting applications from Hyderabad location only.

The shift is non-rotational and set working hours is of 3p.m EST – 11P.M EST.  During the training period , the individual hired will work 8a.m – 4p.m EST.

The Cloud Systems Specialist is responsible for the management of cloud systems that store transfer and protect the security of important customer data including importing and exporting processes.

• Configure, script, install, upgrade, troubleshoot and manage file transfer systems and servers with minimal oversight
• Manage more advanced customer data storage through disk groups and application data. Create tickets for troubleshooting.
• Create back files, extracts and migrations for customer related data
• Monitor and respond to customer data storage alerts for risk management. Evaluate to determine root cause.
• Test, configure and assist with onboarding new cloud solutions to the product line and acquired products with minimal oversight
• Document installation and deployment procedures, troubleshooting guides, naming conventions and standards
• Respond to customers and internal teams requesting assistance with resolving problems or requests
• Validate data of customer audit reports to ensure proper controls are utilized.
• Assist with documentation including reports and compliance requirements focusing on internal compliance with processes and procedures
• Conduct cross-functional windows maintenance, disaster recovery and fail overs through testing various scenarios to ensure customer data is protected.

• Associate's degree or equivalent experience
• Two (2) year technical degree
• Experience in a computer support related field with
• Good data gathering, interviewing, and analytical/problem solving skills
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Attentive to detail, as demonstrated by regularly verifying all work thoroughly to ensure accuracy
• Self-motivated with the ability to manage projects to completion
• Good collaboration skills, applied successfully within team as well as with other areas
• Demonstrated ability to influence, motivate and mobilize team members and business partners
• Ability to work independently and in a team environment
• Good ability to handle sensitive information with discretion and tact
• Microsoft Windows and Office proficient
• Up to 10% travel time required