Observability Administrator 3

This role is responsible for assisting with implementing, monitoring, configuring, troubleshooting and maintaining the IT Infrastructure.

• Respond to requests related to complex systems
• Identify, troubleshoot and resolve issues in a timely manner with minimal oversight; apply extensive experience and best practice knowledge in problem resolution
• Assist with the creation of proposals on technical specifications and requirements for purchasing of new servers and networking equipment
• Create and execute on projects involving complex installations, upgrades and modernization of servers and systems
• Conduct audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines
• Provide support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc.
• Compose internal documentation with minimal oversight from team members that reflects processes and system configurations
• Take proactive measures to identify and improve internal efficiencies; remain current on best practices and market trends
• Participate and assist in creation of the maintenance, testing, and execution of the disaster recovery plan
• Provide guidance to other team members

• Bachelor's degree or equivalent experience
• Experience as a Systems Administrator
• Experience with Dynatrace preferred
• Experience working with public cloud solutions
• Experience working with virtualization technologies
•  Experience working with server operating systems
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good data gathering, interviewing, and analytical/problem solving skills
• Good customer service orientation
• Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Good attention to detail
• Able to thrive in a fast paced, deadline driven environment
• Experience working with Citrix, Netapp, and Linux
• Microsoft Windows or MacOS and Microsoft Office proficient
• Good knowledge of systems administration
• Good knowledge of Microsoft Windows network environments
• Up to 5% travel time required
• Disclaimer: Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. 

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.