Digital Renewal Specialist

The Digital Renewal Specialist 1 is responsible for maintaining accurate customer records ensuring that renewal quotes and order forms are processed accurately and efficiently and providing exceptional internal and external customer service.

• Process paid renewal invoices
• Update customer records and pricing as directed
• Update the renewal billing system with software installation dates from supporting reports
• Process orders in a timely manner to ensure license certificates are delivered to customers; ensure all orders are completed by established deadline
• Participate in preparation of weekly and monthly reports for stakeholders as directed
• Use basic knowledge to provide timely follow-up and resolution to renewal billing inquiries by both internal and external customers
• Provide timely communication regarding any issues or trends identified to more experienced team members as needed
• Assist in periodic update to procedures documentation to ensure information is current; Assist with accurately documenting any new procedures.

• High School Graduate
• Microsoft Windows and Office proficient
• Self-motivated, with high energy and an engaging level of enthusiasm
• Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Organization skills, with ability to successfully manage multiple tasks
• Able to thrive in a fast paced, deadline driven environment
• Able to provide exceptional follow through and be customer-service driven
• Keen attention to detail
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Remuneration Disclosure: 

·         Starting Base Salary Range: 100,000.00 - 145,000.00 PLN gross per month. The posted pay range represents the company’s good faith estimate for this role. Actual compensation may differ based on relevant experience, skills, education, and work location. 

·         The remuneration includes all components related to the role, such as: 

o    Base salary 

o    Performance-related/Commission bonus eligibility (if applicable to role)

o    Benefits: Flexible Workplace Policy, Healthcare coverage, PPE Pension scheme, Life Insurance, Multisport Card and 5 additional days off per year 

o    Wellbeing: Eyeglasses reimbursement, Eyeglasses reimbursement, Employee Assistance Program, Online Wellness sessions, Movement challenges and Nutrition programs 

o    Other Recognition & gifts programs 

·         Reach out to your Hyland Recruiter for more information! 

Regulatory Information: 

Hyland’s internal Remuneration Regulation, in accordance with the Polish Labour Code, establishes a transparent remuneration system for employees in Poland and specifies additional salary components. Final candidates will receive the relevant Remuneration Regulation provisions in advance to ensure transparency and support informed decision-making. 

Recruitment Process and Non-Discrimination: 

·         This job posting and the related hiring process is designed and structured to be gender-neutral and inclusive, also in accordance with Article 183ca § 3 of the Polish Labour Code. 

·         In compliance with Article 22¹ § 1 point 6, we do not request information about your current or previous salary. 

·         We encourage applicants to share their salary expectations for this role. 

Why Join Us?: 

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, marital status, or any other characteristic protected by law. 

If you require reasonable accommodations during the recruitment process, please let us know. We’ll do our best to support you and set you up for success.