Manager, Sales Development Representative

The Manager Sales Development Representative (SDRs) leads a team responsible for the industry and geography specific tele-prospecting of lead generation and lead nurturing activities to develop and cultivate new and existing customers. This position partners closely with sales and marketing teams to drive opportunities for sales pipeline conversion.

• Lead motivate and develop team members to drive activities for sales pipeline conversion

• Act as the leadership advocate to ensure lead generation strategies are well communicated and supported internally

• Partner closely with internal teams to ensure compliance and attainment of lead generation goals

• Manage the team's campaigns ranging from a variety of marketing generation activities

• Utilize and update internal systems for day-to-day work to gather intelligence and maintain a complete accurate view of the prospect's stage in the sales process

• Contribute to and manage to approved budget

• Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals

• Manage and lead the direction of executing department benchmarks protocols and objectives. Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees

• Perform all Human Resources-related managerial functions and responsibilities associated with hiring compensation management employment relations and termination of employees

• Develop team members; coach employees through their personal growth in: functional expertise communication skills and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders.

• Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department

• Serve as an escalation point for issues; provide guidance resolve issues as necessary and remove obstacles for team

• Execute on the team's strategy and ensure team projects are completed within scope time cost and quality 

• Evaluate define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change

• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

• Bachelor's degree or equivalent experience

• 5+ years of experience in related field

• Experience in sales related functions with a B2B software company or SAAS preferred 

• Superior problem solving critically thinking and analytical skills

• Superior collaboration skills applied successfully within a team as well as other areas

• Superior attention to detail

• Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

• Demonstrate Leadership sound judgement and business acumen skills

• Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Superior organizational multi-tasking and time management skills

• Superior facilitation and project management skills

• Superior customer service orientation

• Self-motivated with follow through and attention to detail

• Superior ability to handle sensitive information with discretion and tact

• Superior ability to establish rapport and gain the trust of others; effective at gaining consensus

• Able to thrive in a fast paced deadline driven environment

• Ability to coach mentor and provide feedback to team members in a timely manner

• Superior ability to develop use and deliver engaging informative and compelling presentation methodologies

• Sharp fast learner with technology curiosity and aptitude

• Superior experience with Microsoft Operating systems and products

• Proficiency with Microsoft Outlook or equivalent email and calendar software

• Superior business and technology acumen

• Up to 10% travel time required

Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements:  base salary range of $120,000-$144,000 and eligible for benefits