Digital Account Manager

The Digital Account Manager is responsible for driving revenue growth and customer success within an assigned territory by owning and managing direct customer relationships and strategically engaging with key partners. This position combines full-cycle direct sales accountability with joint go-to-market execution to expand market coverage, accelerate deal cycles, and increase market share.

• Own and manage a defined territory of existing and prospective customers to achieve or exceed quarterly and annual sales targets.
• Develop a territory business plan that identifies key accounts, growth opportunities, and partner collaboration strategies.
• Build and maintain strong, trusted relationships with key customer stakeholders at multiple levels
• Lead end-to-end sales cycles, from qualification and discovery through proposal, negotiation, and close.
• Collaborate with marketing, presales, and customer success teams to ensure seamless customer engagement and post-sale success.
• Drive joint business planning and pipeline development with channel, reseller, and system integrator partners.
• Enable and coach partners on company's solutions, positioning, and value propositions.
• Execute co-selling motions with partners on target accounts and opportunities
• Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.
• Provide accurate pipeline forecasting and territory reporting to leadership.

• Bachelor's degree or equivalent experience

• Experience as a territory sales manager at a SaaS company

• Microsoft Windows and Office proficient

• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Strong organizational, multi-tasking, and time management skills

• Strong collaboration skills, applied successfully within team as well as with all levels of employees in other areas

• Strong Microsoft Excel skills

• Strong leadership, sound judgement, and business acumen skills

• Strong facilitation and project management skill

• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

• Strong data gathering, interviewing, and analytical/problem solving skills

• Strong critical thinking and problem solving skills

• Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions

• Self-motivated with the ability to manage projects to completion with minimal oversight

• Able to thrive in a fast paced, deadline driven environment

• Strong attention to detail

• Demonstrated ability to influence, motivate and mobilize team members and business partners

• Strong ability to develop and use engaging, informative and compelling presentation methodologies

• Strong ability to handle sensitive information with discretion and tact

• Strong ability to establish rapport and gain the trust of others; effective at gaining consensus

• Ability to work independently and in a team environment

• Ability to coach, mentor and provide feedback to team members in a timely manner

• Strong knowledge of systems administration

• Strong knowledge of Microsoft Operating systems and products

• Up to 50% travel time required

• Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $65,000-$95,000 and eligible for benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. 

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.