Partner Success Manager

The Partner Success Manager 3 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market, sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 3 serves as the primary post-onboarding contact for partner engagement, ensuring alignment with program objectives and mutual business outcomes.

#LI-Remote 
 

• Build and manage strong relationships with assigned partners acting as their advocate within the organization.

• Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness.

• Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals.

• Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates).

• Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices.

• Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience.

• Gather partner feedback to inform product support and program improvements.

• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.

• Bachelor's degree or equivalent experience

• 3+ years of experience in partner success channel management customer success or account management within a SaaS environment.

• Microsoft Windows and Office proficient

• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Strong organizational multi-tasking and time management skills

• Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas

• Strong Microsoft Excel skills

• Strong leadership sound judgement and business acumen skills

• Strong facilitation and project management skill

• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

• Strong data gathering interviewing and analytical/problem solving skills

• Strong critical thinking and problem solving skills

• Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions

• Self-motivated with the ability to manage projects to completion with minimal oversight

• Able to thrive in a fast paced deadline driven environment

• Strong attention to detail

• Demonstrated ability to influence motivate and mobilize team members and business partners

• Strong ability to develop and use engaging informative and compelling presentation methodologies

• Strong ability to handle sensitive information with discretion and tact

• Strong ability to establish rapport and gain the trust of others; effective at gaining consensus

• Ability to work independently and in a team environment

• Ability to coach mentor and provide feedback to team members in a timely manner

• Strong knowledge of systems administration

• Strong knowledge of Microsoft Operating systems and products

• Strong understanding of SaaS business models partner ecosystems and customer lifecycle management.

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Interview Process: 
  • Recruiter Screen 
  • Hiring Manager Interview 
  • Final round with (HM, Team member, and/or cross-functional partners) 
  • Offer!

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages!

Hyland Colombia - Indefinite-term contract

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.