Partner Success Manager

The Partner Success Manager 3 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 3 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.

Candidates must be located in one of the following countries, Poland, Italy, Spain, or Portugal

• Build and manage strong relationships with assigned partners acting as their advocate within the organization.

• Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness.

• Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals.

• Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates).

• Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices.

• Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience.

• Gather partner feedback to inform product support and program improvements.

• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.

• Bachelor's degree or equivalent experience

• 3+ years of experience in partner success channel management customer success or account management within a SaaS environment.

• Microsoft Windows and Office proficient

• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Strong organizational multi-tasking and time management skills

• Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas

• Strong Microsoft Excel skills

• Strong leadership sound judgement and business acumen skills

• Strong facilitation and project management skill

• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department

• Strong data gathering interviewing and analytical/problem solving skills

• Strong critical thinking and problem solving skills

• Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions

• Self-motivated with the ability to manage projects to completion with minimal oversight

• Able to thrive in a fast paced deadline driven environment

• Strong attention to detail

• Demonstrated ability to influence motivate and mobilize team members and business partners

• Strong ability to develop and use engaging informative and compelling presentation methodologies

• Strong ability to handle sensitive information with discretion and tact

• Strong ability to establish rapport and gain the trust of others; effective at gaining consensus

• Ability to work independently and in a team environment

• Ability to coach mentor and provide feedback to team members in a timely manner

• Strong knowledge of systems administration

• Strong knowledge of Microsoft Operating systems and products

• Strong understanding of SaaS business models partner ecosystems and customer lifecycle management.

Remuneration Disclosure: 

• Starting Base Salary Range: 195,000 - 213,000 PLN gross per month. The posted pay range represents the company’s good faith estimate for this role. Actual compensation may differ based on relevant experience, skills, education, and work  
• Theremuneration includes all components related to the role, such as: 
• Base salary
• Performance-related/Commission bonus eligibility (if applicable to role)
• Benefits: Flexible Workplace Policy, Healthcare coverage, PPE Pension scheme, Life Insurance, Multisport Card and 5additional days off per year 
• Wellbeing: Eyeglasses reimbursement, Eyeglasses reimbursement, Employee Assistance Program, Online Wellness sessions, Movementchallenges and Nutrition programs 
• Other Recognition & gifts programs
• Reach out to your Hyland Recruiter for more information!

Regulatory Information: 

Hyland’s internal Remuneration Regulation, in accordance with the Polish Labour Code, establishes a transparent remuneration system for employees in Poland and specifies additional salary components. Final candidates will receive the relevant Remuneration Regulation provisions in advance to ensure transparency and support informed decision-making. 

Recruitment Process and Non-Discrimination: 

• This job posting and the related hiring process is designed and structured to be gender-neutral and inclusive, alsoin accordance with Article 183ca § 3 of the Polish Labour  
• In compliance with Article 22¹ § 1 point 6, we do not request information about your current orprevious  
• We encourage applicants to share their salary expectations for this role.

Why Join Us?: 

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, veteran status, marital status, or any other characteristic protected by law. 

If you require reasonable accommodations during the recruitment process, please let us know. We’ll do our best to support you and set you up for success.