Senior Global Human Resources Advisor

As a Senior Global HR Advisor, you will be a trusted partner to employees and managers across regions, delivering exceptional HR advisory, employee relations, and culture-building support. You’ll help operationalize global HR programs, ensure compliance, provide talent solutions to complex problems, enrich our employee experience, and enable high-performance behaviors consistent with Hyland’s values and growth ambitions. 

This role operates within a global ticketing queue, where timely triage, accurate complexity assessment, and adherence to key performance indicators (KPIs) and service level agreements (SLAs) are essential to delivering consistent and high-quality HR support. 

The Senior Global HR Advisor handles complex or high-risk cases, mentors' peers, and will play a role in identifying global process improvement initiatives.

1. HR Advisory & Manager Enablement 

· Serve as a trusted point of contact for employees and managers across multiple countries via a global ticketing system 

· Triage incoming tickets assess complexity and prioritize resolution in alignment with SLAs and KPIs. 

· Coach leaders on performance and talent management compensation engagement and team development to drive accountability and growth. 

· Interpret and apply HR policies in alignment with Hyland’s values culture and global compliance standards along with country-specific laws / regulations. 

· Partner with HRBPs and COEs to bring consistency to global initiatives while adapting for local market needs. 

2. Employee Relations & Compliance 

· Manage employee relations cases through our global case management system with objectivity and speed. 

· Conduct investigations document findings and make recommendations that balance risk fairness and business impact. 

· Partner with Legal HRBPs and regional leaders to ensure compliance with local labor laws. 

· Lead complex or cross-regional cases and advise on global ER standards and trends. 

3. Operational Excellence & Continuous Improvement 

· Coordinate end-to-end operational logistics for talent transformation programs and workforce transitions. 

· Support and refine HR processes for efficiency scalability and positive employee experience. 

· Identify opportunities to leverage AI and automation tools within HR workflows. 

· Maintain accurate documentation and HR system data (Workday). 

· Lead projects that enhance global HR case analytics automation or self-service capabilities. 

4. Culture Engagement & Change Enablement 

· Champion Hyland’s organizational values and evolving “high-performance global tech” culture helping employees and leaders understand and embody it. 

· Collaborate closely with HR Business Partners to translate business strategies into actionable HR initiatives aligning talent structure and culture to meet evolving organizational needs. 

· Partner with leaders to interpret engagement survey results and drive meaningful action plans. 

· Support organizational change initiatives and new ways of working. 

· Facilitate manager training or engagement workshops and share regional best practices globally. 

· Bachelor's degree in human resources Business or related field. 

· 7+ years HR experience

· Experience supporting employees and leaders across multiple countries or regions. · Strong Understanding of local employment practices and labor laws. 

· Proven track record managing employee relations cases with sound judgment and confidentiality. 

· Experience in fast-paced tech SaaS or digital business. 

· Experience working within a ticketing system and meeting defined SLAs/KPIs. 

· Fluent in English and local language(s) in country/region where you reside 

· Advanced HR certification (e.g. SHRM-CP/SCP CIPD). 

· Experience with Workday and Global Case Management Tools. 

· Demonstrated experience using AI or HR technology solutions to enhance HR delivery. 

Who You Are 

· You care deeply about people and business outcomes — and you bring balanced judgment to both. 

· You’re energized by complexity and global scale. 

· You thrive in fast-moving environments where innovation accountability and collaboration are expected. 

· You embrace data technology and automation as enablers of great HR service. 

· You are comfortable working in a ticket-driven environment and understand the importance of triage prioritization and service metrics. 

Competencies 

· Integrity and trust 

· Business acumen and judgment 

· Coaching and influence 

· Global and cultural awareness 

· Data-driven decision making 

· Continuous improvement mindset

About Hyland

At Hyland, we’re reinventing the future of work through AI-enabled content solutions that empower organizations around the world. Our people are at the heart of this transformation — and our HR team is central to creating a high-performance, inclusive, and connected global culture that allows every employee to thrive.