Director, Service Portfolio Management

The Director Service Portfolio Management is responsible for leading the design management and evolution of the company’s services portfolio.  This position owns the strategic and lifecycle responsibilities of service offerings supported by operations for project management execution. The Director Service Portfolio Management uses a structured framework (ex. Pragmatic Marketing) to guide service development from ideation through post-launch refresh ensuring alignment and consistent engagement with business stakeholders. This position is critical to simplifying and rationalizing the company’s portfolio to improve customer value drive adoption and enhance financial performance.

• Lead the simplification and convergence of one-time and recurring service offerings to eliminate redundancy and internal competition

• Create a continuum of services aligned to customer outcomes and lifecycle stages (Land Adopt Expand Renew)

• Maintain a balanced portfolio across the full lifecycle: Discover Design Create Launch and Optimize

• Operate within a structured NPI/NSI framework to manage offers from ideation to post-launch refresh

• Define and build differentiated outcome-aligned service value propositions

• Ensure offerings meet addressable markets through market validation competitive analysis and customer insights

• Collaborate with Sales Pre-Sales Service Delivery teams to align services strategy with overall company goals

• Partner with Product & Service Marketing to design and execute go to market activities

• Develop sales enablement materials and training to support positioning and selling of services

• Ensure consistent engagement points and phase gates with business stakeholders throughout the offer lifecycle

• Develop value-based pricing strategies and articulate financial outcomes at both portfolio and offer levels

• Regularly monitor and report on portfolio performance including bookings revenue margin and adoption metrics

• Grow recurring services bookings to represent 40% of total services annual bookings over a three-year period

• Proven experience in service portfolio or product management ideally in a software or technology services environment

• Strong leadership and cross-functional collaboration skills with the ability to influence across departments

• Background in marketing or strong marketing acumen to support branding and positioning efforts

• Excellent communication and presentation skills

• Strategic thinker with a bias for action and results

• Bachelor’s degree required; MBA or equivalent experience preferred.

• 8–12 years of experience in services management product management or related roles

• Experience working in matrixed organizations and managing global virtual teams

• Based on individual states’ employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $176,000-$220,000 and eligible for benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. 

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.