Deal Desk Analyst 2

The Deal Desk Analyst 2 is responsible for the management and execution for all quote-to-cash activities.  This includes but is not limited to an understanding of all the company’s product lines and the ability to analyze deal structures and lead them through to execution.                    

• Management of all quote-to-cash activities within assigned vertical with expertise in deal structures; apply deal structure knowledge to ensure deals are structured and processed efficiently to maximize sales and profitability
• Serve as an advisor to the sales team on deal structure and the quoting for standard contracts
• Communicate with multiple departments to review and escalate routine issues that arise from the quote-to-cash process
• Review all contractual terms and conditions, verifying compliance with internal policies and corporate initiatives; communicate these accounting and audit guidelines, contractual terms and exception management clearly and directly to sales and sales leadership
• Work closely with key stakeholders to ensure assigned contracts and quotes are worked to completion with oversight as needed
• Review, investigate and resolve operational questions and issues for account managers and clients
• Facilitate timely, seamless handoffs to customer operations, including all required documentation
• Work with IT to troubleshoot data transmission issues between systems, as needed, and implement process changes as required

• Bachelor's degree or equivalent experience
• Experience as a Deal Desk Analyst
• Bilingual in Spanish and English
• Experience in software sales or contract negotiation in the software industry
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Good organizational, multi-tasking, and time management skills
• Good collaboration skills, applied successfully within team as well as with other areas
• Good sound judgment and business acumen skills
• Good interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Good analytical and problem solving skills
• Good critical thinking and problem solving skills
• Good facilitation and project management skill
• Self-motivated with the ability to manage projects independently to completion
• Able to thrive in a fast paced, deadline driven environment
• Able to provide exceptional follow through and be customer-service driven
• Good ability to handle confidential and sensitive information with integrity, discretion, and tact
• Good ability to establish rapport and gain the trust of others; effective at gaining consensus
• Ability to work independently and in a team environment
• Good knowledge of revenue recognition guidelines
• Maintain a general knowledge of company's software functionality and comprehension of licensing strategies
• Up to 10% travel time required