Agile Process Manager 2 (English speaking)

We are seeking a skilled and proactive Agile Process Manager to join our team and facilitate Agile ceremonies (e.g., sprint planning, retrospectives, stand-ups) across teams responsible for enterprise Infrastructure and Operations (I&O) teams.  This position applies a servant leadership style to help teams understand and implement Agile practices effectively within I&O teams, including network engineering, server administration, storage, and data center operations. The Agile Process Manager will collaborate with IT leadership to align Agile delivery with infrastructure roadmaps, system upgrades, and operational stability goals and use a network of relationships to remove impediments, maximize the flow of value, and promote continuous improvement.

• Guide teams in low-complexity environments to understand and follow basic agile principles and techniques and/or software methodologies
• Plan and facilitate meetings for the purpose of decision making idea generation planning continuous improvement problem solving and alignment
• Guide teams in self-organization collaborating around goals and/or objectives and optimizing flow of value
• Ensure the identification and removal of impediments using a network of peer relationships and formal channels; effectively escalating when necessary
• Collaborate and support other team level leaders on backlog management team performance and on the delivery of business value
• Promote continuous improvement throughout the software development lifecycle leveraging metrics to identify and drive intentional change
• Assist with internal and external communication improving transparency
• Reduce team distractions and outside interruptions
• Participate and assist in leading continuous learning events
• Identify and visualize dependencies impacting planned work

• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

• Bachelor's degree or equivalent experience
• Experience as an Agile practitioner
• First level Scrum Master certification (PSM I CSM)
• Strong critical thinking and problem solving skills
• Strong collaborative skills applied successfully within team as well as with other areas
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong conflict management interpersonal and negotiation skills
• Demonstrated ability to operate at the highest level of integrity professionalism and forthrightness
• Demonstrated ability to develop and use engaging informative and compelling presentation methodologies
• Sharp fast learner with intrinsic curiosity
• Strong business and technology acumen
• Demonstrated ability to influence motivate and mobilize team members and business partners
• Competence in team facilitation
• Ability to utilize servant leader mindset – open-minded listens empathizes influences without formal authority thinks beyond day-to-day activities
• Ability to teach software methodology concepts and apply practices in a context-sensitive manner
• Must be a self-starter facilitator and negotiator
• Up to 5% travel time required

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.